Your first paid School of Outcomes membership purchase may be refunded when you request it within 7 calendar days of the original charge. We do not use a free trial that silently converts into a paid plan.
1. First-purchase eligibility
The guarantee applies once per person and payment method to the first monthly or annual membership purchased directly from School of Outcomes. Send the request from the account email to billing@schoolofoutcomes.com within 7 calendar days after the original charge and include the charge date.
We may decline repeat claims, claims connected to account sharing or fraud, or claims from a person who previously received a School of Outcomes first-purchase refund.
2. What happens after approval
We submit approved refunds to the original payment method. Your bank controls when funds appear. Membership access may end immediately when the refund is approved, including access to courses, community, live sessions, review queues, and member-only downloads.
3. Renewals
Monthly and annual renewal charges are generally non-refundable because members receive continuing access throughout the new period. Cancel before the renewal date to prevent the next charge. We will provide renewal notices where required by applicable law.
4. Exceptions
We will investigate duplicate charges, unauthorized charges, incorrect amounts, charges after a confirmed timely cancellation, and material service failures. We will provide a refund or correction when required by law or when our investigation confirms the error. A temporary outage, unused time, change of mind after the fit-guarantee period, or failure to cancel before renewal does not automatically qualify.
5. Cancellation is separate from a refund
Canceling stops future renewal but does not automatically refund a past charge. Request cancellation online from Membership & Billing. Access normally continues through the paid period. A refund request must be submitted separately.
6. Promotions and third-party purchases
Promotional pricing follows the checkout disclosure. If a future membership is sold through an app store or authorized reseller, that seller’s refund process may control unless law requires otherwise.
7. Contact
School of Outcomes is operated by Scout Platforms LLC. Email billing@schoolofoutcomes.com. We aim to acknowledge requests within two business days and decide complete requests within seven business days. These service targets do not reduce any statutory right or deadline.